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30% EXTRA OFF SALE STYLES | FREE SHIPPING ON ORDERS OVER $100 IN AUS & NZ!
30% EXTRA OFF SALE STYLES!

Returns

Looking to return an item? All Full Price and Sale items are eligible for free returns and will be refunded instantly.  

Our returns period is 30 days. 

 We are currently trialing a drop off option when returning refunded items. While using our returns portal, select the "I'll return it myself" option. Once selected, you have 3 business days to either organise your own return shipping external to Refundid (and provide Refundid with a tracking number) or drop it off at the warehouse and have one of our team members approve it. 

Start your return here: 

Please enter your order details to access your refund now

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RETURN POLICY - FULL PRICE ITEMS 

Full priced items ordered within Australia are eligible for a FREE RETURN and will be fully refunded immediately. The money should appear in your bank straight away, so if you wish to repurchase a different size or an alternate style you can do so immediatley. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund. A free returns label will be generated for you once you complete the process. Customers then have 10 days to send the items back. 

- Orders can be returned within 30 days of order delivery.

- Returns will only be accepted provided that a proof of purchase is provided & the item is in its original, new and unused condition with all packaging, boxes, and tags attached.

- Please make sure to put the Walnut shoe box in external packaging, and not attach the label to the shoe box, as this will result in your return being deemed faulty.

RETURN POLICY - SALE/WAREHOUSE SALE ITEMS 

Sale or Warehouse Sale items with a pink price can be returned within 30 days for an instant refund. Customers are responsible for covering postage on Sale & Warehouse Sale items. Simply enter your order number and email in the box above and you will be able to process your return and purchase a returns label.

 - Orders can be returned within 30 days of order delivery.

- Returns will only be accepted provided that a proof of purchase is provided & the item is in its original, new and unused condition with all packaging, boxes, and tags attached.

- Please make sure to put the Walnut shoe box in external packaging, and not attach the label to the shoe box, as this will result in your return being deemed faulty. 

REFUNDID TERMS & CONDITIONS: 

  • Customers are required to connect a bank account to Refundid in order to receive their instant refund
  • If the return is not posted within 10 business days, the refund is reversed.
  • Returned items that do not meet returns criteria will be declined and the Refundid refund is reversed
  • Refunds are issued instantly and will reach your bank account within 30 seconds of lodgement

FAQS

We no longer offer exchanges or store credit, as through Refundid, our new returns platform, you will receive your refund instantly.