Do you do exchanges or store credit?

We no longer offer exchanges or store credit, as through Refundid, our new returns platform, you will receive your refund instantly.

I'm returning from outside of Australia, what do I do?

For returns from countries outside of Australia, please indicate ‘return of non-conforming merchandise’ on customs forms, and send your return by best route available to Walnut Melbourne, 73 Crown St, Richmond 3121 Victoria, Australia

Can I return an item purchased in a store or at one of your stockists?

Purchases made at third-party stockists of Walnut Melbourne cannot be exchanged or refunded by our online store and will need to be returned to the store the item(s) were purchased from.

Looking to return an item? All Full Price and Sale items are eligible for free returns and will be refunded instantly.

Warehouse Sale Returns

If you purchased discounted items during our warehouse sale, they are eligible for refund, but the customer is responsible for covering the cost of the return label. Womens clothing purchased in the warehouse sale is FINAL SALE only and cannot be returned.

Our returns period is 30 days.

We are currently trialing a drop off option when returning refunded items. While using our returns portal, select the "I'll return it myself" option. Once selected, you have 3 business days to either organise your own return shipping external to Refundid (and provide Refundid with a tracking number) or drop it off at the warehouse and have one of our team members approve it.

Start your return here:

Please enter your order details to access your refund now

RETURN POLICY - FULL PRICE ITEMS

Q: What if my item is faulty?

If you believe you have received a faulty item please send photos of the fault or incorrect item to hello@walnutmelbourne.com . Once your item is deemed faulty or incorrect by Walnut Melbourne we will in all instances replace the item if possible or offer a similar item if suitable. If a replacement is not possible we will offer a refund. A pre-paid post label will be emailed to you with which to return the item to us.

Full priced items ordered within Australia are eligible for a FREE RETURN and will be fully refunded immediately. The money should appear in your bank straight away, so if you wish to repurchase a different size or an alternate style you can do so immediatley. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund. A free returns label will be generated for you once you complete the process. Customers then have 10 days to send the items back.

- Orders can be returned within 30 days of order delivery.

- Returns will only be accepted provided that a proof of purchase is provided & the item is in its original, new and unused condition with all packaging, boxes, and tags attached.

- Please make sure to put the Walnut shoe box in external packaging, and not attach the label to the shoe box, as this will result in your return being deemed faulty.

RETURN POLICY - SALE/WAREHOUSE SALE ITEMS

Sale or Warehouse Sale items with a pink price can be returned within 30 days for an instant refund. Customers are responsible for covering postage on Sale & Warehouse Sale items. Simply enter your order number and email in the box above and you will be able to process your return and purchase a returns label.

- Orders can be returned within 30 days of order delivery.

- Returns will only be accepted provided that a proof of purchase is provided & the item is in its original, new and unused condition with all packaging, boxes, and tags attached.

- Please make sure to put the Walnut shoe box in external packaging, and not attach the label to the shoe box, as this will result in your return being deemed faulty.

REFUNDID TERMS & CONDITIONS:

Customers are required to connect a bank account to Refundid in order to receive their instant refund
If the return is not posted within 10 business days, the refund is reversed.
Returned items that do not meet returns criteria will be declined and the Refundid refund is reversed
Refunds are issued instantly and will reach your bank account within 30 seconds of lodgement

FAQS

What if my item is faulty?