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FREE SHIPPING ON ORDERS OVER $100 IN AUS & NZ!
FREE SHIPPING ON ORDERS OVER $100 IN AUS & NZ!

Returns

Looking to return an item? All Full Price and Sale items are eligible for free returns and will be refunded instantly. 

 

Returns

Please enter your order details to access your refund now

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Walnut Melbourne’s Online Returns Policy is designed to:

  • Assist you to make your return.
  • Support you in accordance with the rights and remedies you have as a consumer under the Australian Consumer Law (ACL).
  • Make your shopping experience with us pleasurable and seamless. 

 

OUR WALNUT MELBOURNE RETURNS POLICY

Full priced and sale items ordered within Australia are eligible for a FREE RETURN and will be fully refunded immediately. The money should appear in your bank straight away, so if you wish to repurchase a different size or an alternate style you can do so immediatley. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund.

    • Orders can be returned within 30 days of order delivery.
    • Returns will only be accepted provided that:
    • A proof of purchase is provided. 
    • The item is in its original, new and unused condition with all packaging, boxes, and tags attached. 

 

  • Please make sure to put the Walnut shoe box in external packaging, and not attach the label to the shoe box, as this will result in your return being deemed faulty. 
  • The items have not been worn outside. 
  • If you believe your item to be faulty please let us know in writing along with any photos to hello@walnutmelbourne.com
  • Purchases made at third-party stockist cannot be returned via our Online Returns Department and will need to be returned to the store the item(s) were purchased from.
  • For returns from countries outside of Australia, please indicate ‘return of non-conforming merchandise’ on customs forms.
For warehouse sale items customers are able to return for a credit note only and Walnut Melbourne does not cover the cost of the return postage.  Please email hello@walnutmelbourne.com for details on how to do this. 

 

HOW TO RETURN:

Free returns available via our NEW returns platform! We’ve made returns super easy - you can return your full priced unworn product to us FREE and get an immediate refund. Just enter your order number and email in the box above and follow the steps. 

 

REFUNDID TERMS & CONDITIONS: 

  • Customers are required to connect a bank account to Refundid in order to receive their instant refund
  • If the return is not posted within 10 business days, the refund is reversed.
  • Returned items that do not meet returns criteria will be declined and the Refundid refund is reversed
  • Refunds are issued instantly and will reach your bank account within 30 seconds of lodgement