Walnut Rewards Policy
Walnut Rewards Program Terms
Last updated: 28/08/2026
These terms apply to the Walnut Rewards program, including points, store credit and referrals. By joining, you agree to them.
About the program
Walnut Rewards lets you earn points on what you buy and on a few other actions, and turn those points into store credit to spend with us. It also lets you refer friends, and rewards you both when they order.
The program is run by Walnut Melbourne and is free to join.
Eligibility and membership
To take part you need a Walnut account, which you can create at account.walnutmelbourne.com.
- One membership per person.
- Points and store credit belong to your account and cannot be transferred, sold or combined with another account.
- If you close your account, any unused points and store credit are forfeited.
Earning points
You earn points as follows:
| Action | Points |
| Place an order | 2 points for every $1 spent |
| Place 3 orders | 500 bonus points, once |
| Follow us on Instagram | 250 points, once |
| Add your birthday | 1,000 points each year, on the day |
Points on orders are earned on every dollar you spend, including sale and marked down items.
- Points are calculated on the product total. Shipping charges and gift card purchases do not earn points.
- Points are added when your payment is processed.
- Birthday points are awarded on the date saved to your account. If you add or change your birthday, a qualifying period may apply before points are awarded.
When points expire
Points expire 365 days after they are earned. Each lot of points has its own expiry date, based on the day you earned it, so placing a new order does not extend the life of older points.
We will email you 60 days before points are due to expire, and again 7 days before, so you have time to use them.
Turning points into store credit
You can exchange points for store credit at these rates:
| Points | Store credit |
| 250 | $5 |
| 500 | $10 |
| 1,000 | $20 |
Exchanges are made on the Referral tab of your account.
- Once you exchange points for store credit, the exchange cannot be reversed and the points cannot be restored.
- Store credit is issued in Australian dollars.
Using store credit
Tick **Apply Store Credit** at checkout to use your balance. The credit is applied when your payment is processed.
- Your full balance is applied to a single order. Store credit cannot be split across several orders.
- Store credit can be used on any product, including sale items.
- Store credit does not expire.
- Store credit has no cash value, cannot be exchanged for cash, and is not a gift card.
Referrals: how they work
Your referral link is on the Referral tab of your account. When someone uses it:
- **Your friend** receives a $20 discount once they follow your link.
- **You** receive a $20 discount once your friend has placed their first order.
Both rewards are sent by email as a discount code. They are not store credit and will not appear in your points balance.
There is currently no limit on how many friends you can refer.
Referrals are for genuine new customers. A referral will not be rewarded where:
- The referred person has ordered from Walnut Melbourne before.
- You refer yourself, or use a second email address or account to claim both rewards.
- We reasonably believe the referral is not genuine.
We monitor referral activity and may withhold or cancel a reward, or close an account, where these terms are not met. See section 10.
Referral reward terms
The two rewards have different conditions. Please read the one that applies to you.
**Reward for a referred friend**
- $20 off
- Valid on New Arrivals only: New Women's Footwear, New Women's Clothing, Women's New Arrivals, New Kids Footwear, New Kids Clothing and Kids New Arrivals
- Minimum spend of $120 applies
- Cannot be used together with other discount codes or promotions
- Valid for 60 days from the date it is issued
**Reward for a referring customer**
- $20 off
- Valid on all products
- No minimum spend
- Can be used together with an order level discount
- Valid for 60 days from the date it is issued
For both rewards, we will email you a reminder 10 days before it expires, and a last chance reminder 3 days before. Expired rewards cannot be reinstated.
Returns, cancellations and adjustments
If you return or cancel an order, or we refund it:
- Points earned on that order are removed from your balance. They are not reinstated.
- If you have already exchanged those points for store credit, your balance may go into deficit and will be made up by points you earn on future orders.
- Where store credit or a referral discount was applied to the order, the refund is for the amount you actually paid. Store credit that was applied is not returned to your account.
Nothing in these terms limits your rights under the Australian Consumer Law.
Fair use
We may withhold points or rewards, cancel store credit, or suspend or close a membership where we reasonably believe the program is being misused. That includes creating multiple accounts, false referrals, using the program for resale, and abuse of our team.
Where we do this, we will tell you why.
Changes to the program
We may change these terms, the earning rates, the redemption rates and the rewards on offer, and we may end the program. The current terms are always published on this page.
Your privacy
We collect and use your information in line with our Privacy Policy. Taking part in the program means we record what you earn, what you exchange and referrals connected to your account.
If you follow us on Instagram to earn points, we record that you claimed the reward. We do not gain access to your Instagram account.
Contact us
Email hello@walnutmelbourne.com, or send us a message using the chat button on our website.